Prashant Khatri

Objective

Windows Infrastructure & Support Engineer with 7+ years of enterprise IT experience, specializing in Active Directory, Group Policy, DNS, DHCP, MECM, Intune, and PKI. Proficient in virtualization (VMware, Hyper-V) and cloud infrastructure (Azure, AWS IaaS) through GUI-based management.

Seeking opportunities in Windows or cloud infrastructure roles, with a focus on Azure and AWS environments.

Experience

Senior Technical Support Engineer Aloha Technology | Aug 2023 - Present
- Senior Support Engineer responsible for designing and maintaining complex Active Directory environments, including multi-site replication, Group Policy architecture, and secure authentication protocols.
- Skilled in managing Windows Server roles and features including DNS, DHCP, IIS, WDS, and file/print services in enterprise settings.
- Administered WSUS and MECM for centralized patching, OS deployment, compliance baselines, and software distribution across corporate networks.
- Deployed and managed applications and device policies using Microsoft Intune as part of a SaaS-based modern management strategy.
- Built and maintained test and production-ready virtual environments using Hyper-V and VMware for AD and Windows infrastructure roles.
- Experienced in provisioning and managing IaaS resources on Azure and AWS, including virtual machines, networking, storage, and identity integration with Entra ID.
- Comfortable working with Linux servers, especially Ubuntu, for directory integration, web services, and secure remote management.
- Utilized Microsoft Network Monitor (NetMon) to analyze traffic patterns and troubleshoot replication and authentication issues within AD and DNS.
- Proven ability to resolve complex infrastructure issues, support hybrid environments, and deliver stable, scalable IT solutions.
AD DS Support Engineer Resources Valley PVT LTD | Feb 2022 - Mar 2023
- Delivered advanced support for Active Directory Domain Services (AD DS) environments including replication, FSMO role management, and secure authentication with Kerberos and NTLM.
- Configured and maintained Windows Server roles such as DNS Server and DHCP Server, ensuring reliable name resolution and IP address management across enterprise networks.
- Implemented and supported Group Policy Objects (GPOs) for centralized security, user policy enforcement, and login scripting across multiple organizational units.
- Enabled hybrid identity by configuring and supporting Azure AD Connect for synchronization between on-prem AD DS and Azure Entra ID.
- Performed user and group administration in Entra ID, including license assignments, password resets, and MFA support.
- Provided intermediate-level support for Public Key Infrastructure (PKI) including certificate template configuration, CRL management, and certificate enrollment via AD CS.
- Deployed and supported organizational-unit based delegation in Active Directory to streamline account unlocks and password resets through secure, role-based access control.
- Built and managed virtual test labs using Hyper-V and VMware for simulating AD, DNS, and DHCP configurations in isolated environments.
- Assisted in DNS zone design and troubleshooting of integrated and non-integrated zones, record replication, and name resolution issues across domain controllers.
- Diagnosed and resolved account lockouts, replication failures, and secure channel issues using tools like Event Viewer, Repadmin, Netdom, and Microsoft NetMon.
Senior Technician Dell Technologies | Aug 2021 - Jan 2022
- Provided comprehensive support for end-user computing devices, including laptops, desktops, All-in-Ones, printers, and virtual machines, resolving hardware and software issues efficiently.
- Delivered advanced troubleshooting for Windows OS (Windows 10, 8.1, 8, 7, and Server 2016), including gpedit, Windows Registry, patch management, and upgrade scenarios.
- Supported Microsoft Office applications, including Outlook configuration, mailbox profile repair, and Office 365 troubleshooting, with remote assistance using enterprise tools.
- Managed driver and peripheral support for internal users across USB devices, display ports, network adapters, and print services in enterprise hardware environments.
- Performed OU-based delegation in Active Directory Users and Computers (ADUC) for secure password resets, account unlocks, and service desk role-based access.
- Maintained and supported virtual infrastructure using VMware Workstation and Hyper-V, including VM provisioning, resource allocation, snapshot management, and basic virtual networking.
- Worked with Linux workstations (Ubuntu, Fedora) for basic administration tasks, including terminal-based user management, SSH configuration, file permissions, and software installation using APT and YUM.
Technical Support Executive Teleperformance | Dec 2018 - Mar 2021
- Delivered remote technical support for global clients across laptops, desktops, All-in-Ones, printers, and virtual machines through chat, email, and voice channels.
- Diagnosed and resolved software faults, guided users through step-by-step solutions, and ensured timely ticket closure with accurate documentation and customer feedback.
- Provided deep support for Windows environments (Windows 10, 8.1, 8, 7, and Server 2016), including troubleshooting via Group Policy Editor, Windows Registry, update/upgrade workflows, and system performance issues.
- Assisted users with Microsoft Office suite configuration and troubleshooting, including Outlook profile setup, repair, and integration issues.
- Supported peripheral hardware components, including mini-port drivers, input/output devices, and gaming-specific configurations.
- Applied OU-based delegation in Active Directory for secure Self-Service Password Reset (SSPR), account unlocks, and password management, improving first-call resolution efficiency.
- Gained hands-on experience with virtualization platforms, including VMware Workstation and Hyper-V for provisioning and basic VM management tasks in support environments.
Service Desk Analyst Mobizweb PVT LTD | Apr 2016 - Oct 2018
- Provided technical support to internal employees for laptops, desktops, All-in-Ones, printers, and virtual machines, covering hardware and software issues.
- Resolved user issues related to Windows operating systems (Windows 10, 8.1, 8, 7, and Server 2016), Group Policy (Gpedit), Windows Registry, system updates, and upgrades.
- Supported Microsoft Office applications, including Outlook configuration, troubleshooting, and profile management for seamless user experience.
- Delivered remote assistance for hardware peripherals and driver-related issues, including mini-port and network adapter configurations.
- Implemented OU-based delegation in Active Directory Users and Computers (ADUC) for Self-Service Password Reset (SSPR), account unlocks, and user password management, enhancing response times.

Education

Senior Secondary Education - Cambridge Court High School (Jaipur, Rajasthan) - Apr 2013 - Jun 2014
Secondary Education - Cambridge Court High School (Jaipur, Rajasthan) - Apr 2011 - Apr 2012

Skills

Active Directory

DNS

VMware ESXi

Hyper-V

WSUS

MECM

AWS (IaaS)

Azure (IaaS)

Office 365

Windows Server

Linux

DHCP

WDS

Microsoft Deployment Toolkit

Certifications

Languages

English (Advanced)

French (Basic Speaking Skills)

Declaration

I hereby declare that the details and information given above are complete and true to the best of my knowledge.

PRASHANT KHATRI